Our Policies -

Our Policies

Effective Date: 4/1/2010
Last Updated: 3/25/2026

Marccx (“Marccx,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, interact with us, submit a form, become a client, or communicate with us by phone, text message, email, or other channels.

This Privacy Policy applies to www.marccx.com and any related pages, forms, landing pages, communications, and services operated by Marccx.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

You may provide us with personal information when you:

fill out a contact form;
request a consultation;
book a call;
sign up for updates;
request marketing or business information;
become a client;
communicate with us by email, phone, or text message; or
otherwise interact with us.

This information may include:

name;
business name;
email address;
phone number;
website URL;
service interests;
project details;
billing or payment-related information;
any other information you choose to provide.

B. Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage data, including:

IP address;
browser type;
device type;
operating system;
referring URLs;
pages visited;
date and time of visits;
clickstream data;
session activity; and
analytics or advertising interaction data.

C. Information from Third Parties

We may receive information from third-party tools, platforms, and partners such as:

analytics providers;
advertising platforms;
CRM systems;
scheduling tools;
payment processors;
call tracking providers;
lead form platforms; and
other service providers that help us run our business.

2. How We Use Information

We may use the information we collect to:

respond to inquiries;
schedule consultations and appointments;
provide services;
manage projects and client relationships;
process payments and invoices;
send administrative or service-related communications;
send requested marketing, educational, or promotional information;
follow up on lead submissions;
improve our website, offers, and services;
analyze user behavior and campaign performance;
maintain internal business records;
protect against fraud, abuse, or unauthorized activity; and
comply with legal, contractual, and regulatory obligations.

3. SMS, Text Messaging, Voice Calls, and Calling Terms

A. Consent to Receive Communications

If you provide your phone number through our website, lead form, scheduling form, intake form, application form, or another opt-in method, and affirmatively consent where required, you agree that Marccx may contact you at that number by:

SMS/text message;
phone call;
voicemail;
prerecorded or artificial voice message where permitted by law; and
other similar communication methods related to your inquiry, relationship, or requested services.

These communications may include:

lead follow-up;
appointment scheduling and reminders;
consultation coordination;
account or service updates;
project communications;
support communications;
requested marketing information; and
promotional or marketing messages, where you have expressly agreed to receive them.

Your consent to receive marketing text messages or calls is not a condition of purchase or of receiving services from Marccx.

B. Message Frequency

Message frequency varies depending on your interaction with Marccx, the services you request, and your client or lead status.

C. Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

D. SMS Opt-Out

You may opt out of SMS communications at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

After opting out, you may receive one final message confirming your unsubscribe status.

E. Help Instructions

For assistance, reply HELP to a text message from us or contact us using the information in the Contact section below.

F. Calling and Voicemail Opt-Out

You may request that we stop non-essential promotional phone calls or prerecorded voice messages by:

asking during a call;
emailing us;
calling us; or
using any opt-out method we provide.

Please note that even if you opt out of promotional communications, we may still contact you regarding:

active projects;
scheduled appointments;
service-related matters;
billing matters; or
other transactional or relationship-based communications, where permitted by law.

G. Consent Records

We may maintain records of your communications consent, including:

the phone number provided;
date and time of submission;
source page or form;
consent language presented at the time of opt-in;
whether a checkbox or other affirmative action was taken; and
related communication history.

H. Mobile Information Sharing Restriction

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors and service providers that help us deliver such communications and only for those operational purposes.

I. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

4. Legal Bases for Processing

Depending on where you are located and the nature of our relationship, we may process your information based on:

your consent;
performance of a contract;
our legitimate business interests;
compliance with legal obligations; or
other lawful bases permitted under applicable law.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

operate and secure our website;
remember preferences;
understand website usage;
measure advertising performance;
improve user experience; and
support remarketing or analytics functions.

These technologies may collect device and browsing information over time and across pages.

You can usually modify your browser settings to block or delete cookies, though some parts of the site may not function properly if you do.

6. Analytics and Advertising

We may use third-party analytics and advertising services to help us understand traffic and improve our marketing. These tools may collect information about how users interact with our website, ads, forms, and pages.

This may include platforms such as:

website analytics tools;
CRM and attribution tools;
ad platforms;
call tracking systems; and
lead capture or automation systems.

These providers may use cookies or similar technologies subject to their own policies.

7. How We Share Information

We do not sell your personal information in the ordinary sense of selling lead data for cash. We may share information as reasonably necessary with:

A. Service Providers

We may share information with vendors that help us operate our business, such as:

web hosting providers;
CRM systems;
scheduling tools;
payment processors;
email delivery platforms;
messaging platforms;
call and telephony providers;
analytics tools;
ad platforms; and
other operational vendors.

These providers are authorized to use information only as needed to provide services to us or on our behalf.

B. Legal and Compliance Purposes

We may disclose information if required to do so by law or where reasonably necessary to:

comply with legal obligations;
respond to lawful requests;
enforce agreements;
protect our rights or property;
investigate fraud or abuse; or
protect the safety of users, clients, or others.

C. Business Transfers

If Marccx is involved in a merger, acquisition, financing, asset sale, restructuring, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

fulfill the purposes described in this Privacy Policy;
provide services;
maintain business and financial records;
document consent and communications;
resolve disputes; and
comply with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the context in which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. As a result, we cannot guarantee absolute security.

10. Your Choices

You may choose not to provide certain information, though doing so may limit your ability to use certain features or receive certain services.

You may also:

opt out of marketing emails by using the unsubscribe link where available;
opt out of SMS by replying STOP;
request removal from calling lists where applicable; and
contact us to update or correct information.

11. Your Privacy Rights

Depending on your state or country of residence, you may have certain privacy rights, which can include the right to:

know what personal information we collect;
request access to your personal information;
request correction of inaccurate information;
request deletion of certain information;
opt out of certain targeted advertising or profiling practices where applicable; and
appeal certain privacy-related decisions, where required by law.

To exercise applicable rights, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

13. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing information.

14. International Users

If you access our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

By using our website and submitting your information, you understand that your information may be transferred to jurisdictions that may not provide the same level of data protection as your home jurisdiction.

15. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to Do Not Track requests in all circumstances.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” and “Last Updated” date above. Your continued use of our website or services after changes are posted means the updated Privacy Policy will apply going forward.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Marccx
mike@marccx.com
https://www.marccx.com/our-policies/